MicroAutomation
is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. Each solution we deploy fulfills our overall mission to enhance the customer experience.
Self-Service options to obtain information quickly and efficently which includes technologies such as Interactive Voice Response (IVR) and Speech RecognitionCall Control options for improving the management of inbound and outbound calls and includes Computer Telephony Integration (CTI) technology such as our product, the CallCenter MillenniumAnalytics and Reporting to monitor and maximize the performance of your call center
Each of these technologies is interconnected and powered by our comprehensive Professional Services which include:
- Complete solution architecture and design
- Custom application development and configuration
- Turn-key implementation for on-premise, hosted or hybrid environments
- Managed Services and comprehensive customer support
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