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MicroAutomation

is a leading systems integrator offering an extensive range of call center technology solutions and professional services.  Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries.   Each solution we deploy fulfills our overall mission to enhance the customer experience.
  • Self-Service

    options to obtain information quickly and efficently which includes technologies such as Interactive Voice Response (IVR) and Speech Recognition
  • Call Control

    options for improving the management of inbound and outbound calls and includes Computer Telephony Integration (CTI) technology such as our product, the CallCenter Millennium
  • Analytics and Reporting

    to monitor and maximize the performance of your call center

Each of these technologies is interconnected and powered by our comprehensive Professional Services which include:

  • Complete solution architecture and design
  • Custom application development and configuration
  • Turn-key implementation for on-premise, hosted or hybrid environments
  • Managed Services and comprehensive customer support
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MicroAutomation • 5870 Trinity Parkway, Suite 600 • Centreville, VA 20120 • 703-543-2100
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