MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services.  Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries.   Each solution we deploy fulfills our overall mission to enhance the customer experience.

• Self-Service options to obtain information quickly and efficently which includes technologies such as Interactive Voice Response (IVR) and Speech Recognition
• Call Control options for improving the management of inbound and outbound calls and includes Computer Telephony Integration (CTI) technology such as our product, the CallCenter Millennium
• Analytics and Reporting to monitor and maximize the performance of your call center

Each of these technologies is interconnected and powered by our comprehensive Professional Services which include:

• Complete solution architecture and design
• Custom application development and configuration
• Turn-key implementation for on-premise, hosted or hybrid environments
• Managed Services and comprehensive customer support