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MicroAutomation Analytics options for Call Control Solutions enable companies to review real-time and historical statistics and reports in order to improve operating efficiencies, customer service levels and the overall caller experience.
- Call Control Real-time reporting options- include custom and easily configured statistics and reports. Examples include agent availability and call duration. Real-time reporting options provide powerful information to manage your call center instantly.
- Call Control Historical reporting options- include custom and easily configured statistics and reports. Examples include agent activity, availability levels and call duration over specific periods of time. Historical reporting options offer a wide depth of information for assessing trends in your call center performance.
The MicroAutomation Professional Services team develops highly flexible custom Analytics solutions based on the needs of your callers and your business. Please see our Professional Services page for more information.
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