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MicroAutomation’s CallCenter Millennium™ is the most comprehensive Call Control solution suite available today. Designed for maximum flexibility and scalability, CallCenter Millennium easily integrates with your IT and telephony environment and can be expanded to accommodate your changing business.
Central components of a CallCenter Millennium solution include:
- our software program includes screen pops of caller information, preview dialing, telephone control, data transfers, call event monitoring, agent activity monitoring and much more. User Licenses are available in individually or multi-license packages with unlimited scalability.
- A CallCenter Millennium solution is easily integrated with all major manufacturers of telephony products and is available for multiple levels of resources and may include multiple switch interface options, switch-to-switch transfer and load balancing. CallCenter Millennium also is quickly integrated with most major brands of IVR hardware and is completely VoiceXML compliant.
- A CallCenter Millennium Solution may include reporting options for system performance analysis and management and can be integrated into an overall Analytics Solution for managing the end-to-end call center operation. To learn more, please download our Reporting & Analytics Solution Sheet.
- The CallCenter Millennium Solution includes building and installing a server on-site. This component can be built in a Low, Mid or Full Configuration based on the number of resources to be supported.
- CallCenter Millennium has many optional components and is available in a contact center configuration capable of integrating with email, chat and video. All CallCenter Millennium options are easily configured or can be customized based on the specific needs of your call center.
To learn more about any of these products, please download our CallCenter Millennium Solution Sheet or contact a MicroAutomation sales representative.
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