Government Agencies are under heavy scrutiny, not only from the public, but from multiple government departments and watchdog groups regarding how tax dollars are used. At the same time, Government agencies must pay attention to their specific call center issues, such as customer satisfaction and improvements in technologies, to satisfy their extensive list of stakeholders, critics, management departments and, most importantly, callers.

For over a decade, MicroAutomation has developed successful call center solutions in the government industry at the local, regional and federal government levels for agencies ranging from the United States Army to the Department of the Treasury to local municipalities, such as Plaquemines Parish, New Orleans. MicroAutomation understands the unique needs of government agencies and is an active participant in the General Services Administration (GSA) program. Our professional services team has developed solutions ranging from enhancing and integrating critical communications systems within 911 call centers and building mobile 911 call centers for deployment to the Hurricane Katrina disaster area to registration solutions for government employees.