No other industry is faced with as many challenges and changes as healthcare. In the United States alone, over 70 million people are headed into their senior years when healthcare needs become more prevalent. Customers also expect more from a healthcare provider including a superior experience and a higher level of service. At the same time, healthcare providers must contend with increasing government regulations, such as tighter controls on patient information and minimum service level requirements. The majority of healthcare call centers are unable to meet the minimum government service level mandate of answering 80% of customer calls within 20 seconds.

MicroAutomation has been building award-winning call center solutions in the healthcare industry for over 15 years. Our solutions enable healthcare providers to offer a superior calling experience, resulting in satisfied customers who return to use the automated option again and again. At the same time, our call center solutions reduce operating costs, improve live agent effectiveness and increase the operational efficiencies of the call center.

A MicroAutomation solution focuses on enhancing the caller experience by offering: 1) Self-Service options that use enabling technologies such as speech recognition which are developed specifically from your callers' needs. 2) Improving live agent efficiency with Call Control options, which reduce the need for callers to re-state information or for agents to re-route the caller. 3) We are also pioneering the use of Analytics and Reporting tools to assess, manage and refine the solution in real-time and historical views that improve the overall performance of your call center. All of these capabilities are integrated into your existing infrastructure by our award-winning professional services team and are easily configured or customized based on your specific business needs.