|
MANASSAS, VA, August 09, 2007-MicroAutomation, a leading systems integrator of contact center solutions, announced that they will be participating in the SpeechTEK event as an exhibitor and breakout session speaker. The SpeechTEK conference takes place August 20 – August 22, 2007 at the New York Marriott Marquis hotel on Times Square in New York City. This event gives companies from every industry an opportunity to hear from organizations that have implemented speech technology and to speak to industry experts and analysts in the field to better understand the technology.
MicroAutomation is proud to be returning as a conference exhibitor and sharing their expertise during the “Collecting, Managing and Analyzing User Feedback” conference session that takes place Wednesday, August 22 from 2pm – 3pm. This session will focus on the successful Analytics solution developed and implemented at a major Medicare provider. “Our Analytics solution is truly ground-breaking for healthcare providers,” said Suresh Gursahaney, Founder and CTO for MicroAutomation. “It can pull statistical information from multiple areas of automation within a call center, regardless of vendor, and provides real-time and historical analysis. Our Analytics solution focuses not only on automation success but, more importantly, interprets data from automation trouble spots to enable continuous improvement of all the call center automation areas.”
To find out more information about the SpeechTEK event, visit their website at www.speechtek.com.
About MicroAutomation, Inc.
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. For more information, visit us at www.microautomation.com.
For media or analyst inquiries, please contact:
Dan Abernathy
VP of Sales & Marketing
MicroAutomation, Inc.
dabernathy@microautomation.com
(703) 334-0607
|
