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MANASSAS, VA - December 26 , 2008 – MicroAutomation, a leading systems integrator of call center automation solutions, announced that they have implemented a new online tool to help their customers report any operation issues quickly and efficiently. This new service, the MicroAutomation Online Support System, allows customers to enter their issue tickets and then gives them the capability to track the progress of their tickets online.
"This dynamic system empowers our customers to actively monitor and review any issues they may experience,” said Suresh Gursahaney, President at MicroAutomation. “Instead of waiting for a return call from our support team, our customers know exactly when their ticket has been assigned to a technician and can track its progress in real-time online. Our customers can also sort and print out their tickets according to their standards. Therefore this system can identify trends, provide immediate response and eliminate any operation downtime. ”
The initial customer feedback since the launch of the MicroAutomation Online Support System has been very favorable. A representative from a national healthcare organization reported that they appreciated the user-friendly functionality and “how easy it is to submit a ticket and then document the issue.” MicroAutomation will continue to improve the system to further enhance and improve the overall experience of their customer interactions.
About MicroAutomation, Inc.
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. For more information, visit us at www.microautomation.com.
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