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Manassas, VA and Cincinnati, OH - March 16, 2010 – MicroAutomation, a leading systems integrator of call center automation solutions, today announced that they have formed a new, non-exclusive alliance with the Convergys Corporation (NYSE: CVG), a global leader in relationship management.
MicroAutomation’s clients are customer-intensive entities including government and emergency response call centers and companies in the healthcare, utilities, financial, retail, and hospitality industries. MicroAutomation will offer its clients Convergys’ full suite of technology-based Customer Solutions, including:
- Intelligent Self-Service Solution, which is an integration of Intervoice [R] Voice Portal (IVP) and Convergys’ Dynamic Decisioning Solution. The integration of these two offerings takes advantage of the power of speech and Web-based standards, along with enterprise-wide policy management to enable contact centers to provide a more personalized and relevant experience for their customers, while also helping to reduce costs and increase revenue opportunities.
- The platform-independent On-Demand Voice Authentication solution, which authenticates agent-assisted and self-service IVR, web and mobile device transactions more securely than traditional ID plus PIN authentication.
- Convergys’ flexible Hosted Self-Service Solutions that optimize the customer experience while helping to reduce operations cost.
"Convergys’ portfolio of technology-based customer solutions gives MicroAutomation a broader breadth of solutions to offer its clients,” said Pat Mustico, Director of Sales, MicroAutomation. “We welcome this strategic alliance with Convergys, an established leader in relationship management.”
“MicroAutomation has a long history of serving the government and key industry verticals with vital contact center solutions,” said Mike Betzer, president of Relationship Technology Management at Convergys. “This alliance presents Convergys with the opportunity to further showcase our technology solutions and services to an impressive client roster working in customer-intensive industries.”
About MicroAutomation
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991, MicroAutomation has designed, developed, and implemented solutions worldwide in a wide variety of industries, such as Healthcare, Utilities, Emergency Services, and Government. We specialize in developing and implementing inbound and outbound Interactive Voice Response (IVR) systems and Computer Telephony Integration (CTI) solutions as well as providing comprehensive professional services to enhance the overall caller experience. The call center technologies implemented by MicroAutomation saves their clients millions of dollars while improving customer interactions, helping these companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. MicroAutomation is a privately held corporation headquartered in Centreville, Virginia. For more information, visit www.microautomation.com
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. They provide solutions that drive more value from the relationships their clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for their clients.
For more than 30 years, Convergys' unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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